Customer Help and Support

I value every order that I receive for my landscape prints and give each and every one my full and personal attention. Customers have my assurance that they will receive a friendly and efficient service and will enjoy a first class product. I offer a 14-day no-quibble guarantee if your purchase is not of the standard advertised on this website or if any damage has been sustained during delivery. Full details of the services offered and the means by which they are fulfilled are explained in detail below.

The best way to order one of my paintings or prints is to use the secure on-line shopping system. Customers can also send me a message or telephone if they have an enquiry about an order or prefer to speak with me directly.

If you require an order for a special occasion, or if your need is urgent, then I recommend that you telephone and discuss your requirements with me. Please note that all orders are accepted on the understanding that when you place your order you have read and agree to the Terms and Conditions of Business.

When you place an order using the on-line shopping system you will be provided with an order acknowledgement, a receipt and an order number on the final screen of the checkout system. A confirmation acknowledgement e-mail is also sent to the address that you supplied during the checkout process. If you do not receive notification from me, before making contact with me please check that you have supplied a correct e-mail address and that any communication has not been ‘spam filtered’.

Payment must be in UK Pounds Sterling. Goods ordered by credit or debit card are charged through the PayPal Secure Payments Gateway and settled by Pay Pal or the credit card issuing bank from your account in UK Pounds Sterling.

Customers may, if they prefer, telephone an order and supply credit/debit card information. Whilst all information is treated with the strictest confidentiality, this method of ordering can never be as secure as ordering on-line.

Customers paying on-line do so through secure systems powered by PayPal Secure Payments Gateway with additional ‘Secured by Visa’ or ‘Mastercard Secure’ identity verification. Your shipping details and credit card information provided in payment for orders placed using the on-line automated system is encrypted before it is passed to the clearing bank for authorisation. All sensitive information remains strictly private and unseen by me or any third parties.

I ship my unframed paintings and prints from my studio in the Highlands by Royal Mail, Small or Medium Package, First Class Post. My framed paintings and prints are shipped by Parcelforce Worldwide Express 24 or 48 courier service. Shipping is charged per order.

I inform customers of despatched orders by email which will include a tracking reference.

Shipping is charged at checkout before the order is completed.

Your business is important to me, so each and every customer is afforded my personal attention and each mount and frame is manufactured specifically to meet your requirements. Please allow at least 7 working days from the time you place an order for your items to be assembled, prepared and shipped. I currently have a small stock of mouldings and hopefuly can meet this schedule. My new  range of mouldings are individuallly ordered from the manufacturer to meet your order and have at least a 10 working day delivery time. If you need a painting very quickly or for a special occasion, then I recommend that you telephone and discuss your requirements with me.

The Fine Art giclee prints are produced locally and are usually shipped in 3 to 5 working days.

The schedules I have given are average times and may vary over holidays and busy periods such as Bank Holidays, Christmas and New Year. I will keep you informed if there is likely to be any delay that will extend beyond my normal delivery schedule.

Framed paintings are vulnerable to damage in transit, so I take extra care to ensure that they are well packed and capable of surviving their journey to you intact.

I always notify customers by e-mail of the despatch of an order giving the service used and an on-line tracking number. Having received your e-mail, you should then receive your item within the schedule given. If you do not receive your order within this timescale, PLEASE CONTACT ME immediately so that I can trace the whereabouts of the package. Please remember .. the longer you leave making contact, the harder it is to resolve any problem!

All of my products come with a 14-day no-quibble money-back guarantee. Products are manufactured individually for each customer and they are inspected before shipment to ensure that they are in perfect condition. If you are not satisfied with the merchantable quality of a product, or if it arrives in a damaged condition, then I will replace them or provide a full credit including postal charges upon safe receipt of the returned goods. Any damages must be advised within 5 working days of receipt of your order.

Please note that this guarantee relates to the merchantable quality of the products which are supplied in accordance with the Customer Protection (Distance Selling) Regulations 2000 as amended by the Consumer Contracts Regulations (2014). Customers should also be aware of the separate cancellation and returns policy which is included in the Terms of Business

(i) My cancellation and returns policy conforms to the requirements set out in the Customer Protection (Distance Selling) Regulations 2000 as amended by the Consumer Contracts Regulations (2014).

(ii) Customers are perfectly entitled to cancel an order that they have placed and request a full refund before it has been shipped, however that is not the case once an order has been manufactured and shipped.

(iii) After an order has been shipped, a refund will be issued only upon the safe return of the product and all its original packaging within 14 days of its receipt by the customer. However, except in the case where the goods are received faulty or damaged and the customer wishes to return them for a full refund, the arrangements for, and cost of the return shipping, are the responsibility of the customer.

Click Here to see my full Terms and Conditions of Business

Sandra Hugill,
Iola,
Glendale Park,
Invermoriston,
Inverness,
Highland
IV63 7AB

Telephone : 01320 351200
Email : CLICK HERE to send me an email